The Invisible CEO

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The End of Quality – Part 1

For many years it was assumed that ‘quality’ (whatever that meant) was a potential source of competitive advantage. Whilst goals such as zero-defects and ease of use are still necessary goals, I believe that...

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Selling with Questions

It was the mid-1970s, I was 19 and had just moved from Camden to Tower Hamlets, East London one of the most impoverished boroughs in the country. It was a ‘rotten’ borough, corrupt and...

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Exploration vs. Exploitation

Building a business requires both of these two activities. Whilst they are not mutually exclusive activities they often appeal to different personality types. This is one of the key reasons why you need a...